Terms & Conditions

Last Updated: August 29, 2024

1. Acceptance of Terms

By accessing or using Tangram ("the Service"), you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Service Description

Tangram is a no-code platform that enables users to build and manage their own online marketplaces. The Service provides tools and features that allow users to create, customize, and operate a marketplace without the need for coding or technical expertise. The Services also include hosting, storage, and maintenance costs associated with running a marketplace powered by Tangram.

3. User Accounts
  • Registration: Certain features of the Service may require you to register for an account. When registering, you agree to provide accurate, current, and complete information.
  • Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Account Termination: We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or the Service.
4. SaaS Services and Support

Subject to the terms of this Agreement, Tangram will use commercially reasonable efforts to provide Customer the Services. As part of the registration process, Customer will identify an administrative username and password for their Tangram account. Tangram will provide Customer with reasonable technical support services as needed.

5. Usage Limits

The Service includes the following usage limits:

  • 1 TB of S3 bucket data storage.
  • 3000 Google map loads.
  • 1 standard Heroku dyno worth of compute.

If you exceed these limits, we will reach out to you to discuss how to pay at cost for an increase depending on the amount of usage.

6. Restrictions and Responsibilities

Customer will not, directly or indirectly:

  • Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code, or underlying structure, ideas, know-how, or algorithms relevant to the Services or any software, documentation, or data related to the Services (“Software”);
  • Modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Tangram or authorized within the Services);
  • Use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party; or
  • Remove any proprietary notices or labels.

Customer represents, covenants, and warrants that they will use the Services only in compliance with Tangram’s standard published policies then in effect (the “Policy”) and all applicable laws and regulations.

Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access, or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers, and the like (collectively, “Equipment”). Customer shall also be responsible for maintaining the security of the Equipment, their Tangram account, passwords (including but not limited to administrative and user passwords), and files, and for all uses of their account or the Equipment with or without their knowledge or consent.

7. Confidentiality; Proprietary Rights

Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical, or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information”). Proprietary Information of Tangram includes non-public information regarding features, functionality, and performance of the Service. Proprietary Information of Customer includes non-public data provided by Customer to Tangram to enable the provision of the Services (“Customer Data”).

Customer shall own all right, title, and interest in and to the Customer Data. Tangram shall own and retain all right, title, and interest in and to the Services and Software, all improvements, enhancements, or modifications thereto, and any software, applications, inventions, or other technology developed in connection with Implementation Services or support, and all intellectual property rights related to any of the foregoing.

8. Moving Off-Platform

When moving off-platform, you will receive a formatted copy of your platform data and any Webflow front ends. However, you will not receive a copy of the Tangram backend as part of the offboarding process.

9. Term and Termination

Subject to earlier termination as provided below, this Agreement is for the Initial Service Term as specified in the Order Form, and shall be automatically renewed for additional periods of the same duration as the Initial Service Term (collectively, the “Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current term.

In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this Agreement.

10. Warranty and Disclaimer

Tangram shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner that minimizes errors and interruptions. However, Tangram does not warrant that the Services will be uninterrupted or error-free.

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND TANGRAM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

11. Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, TANGRAM AND ITS SUPPLIERS SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Paris Mielke
Email: paris@tangram.co